What is Church’s Chicken’s Corporate Number? Your Complete Guide to Contacting This Famous Fried Chicken Chain

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Have you ever bitten into a delicious piece of Church’s Chicken and thought, “Man, I wish I could tell someone at their headquarters how amazing this is”? Or maybe you’ve had an issue with your local restaurant and need to reach someone higher up the chain. Whatever your reason, finding the right Church’s Chicken corporate number can be tricky. We’ve done the legwork for you!

A Brief History of Church’s Chicken

Before we dive into contact details, let’s get to know this iconic chain a bit better.

Church’s Chicken has been serving up mouthwatering fried chicken since 1952 when George W Church Sr opened the first location in San Antonio, Texas. What began as a small restaurant called “Church’s Fried Chicken To-Go” has grown into a global powerhouse with more than 1,700 locations across 25 countries.

Some fun facts about Church’s Chicken:

• They serve approximately 17 million customers weekly
• The company employs over 25,000 team members worldwide
• Their signature menu item is the Original Chicken sandwich
• In 2021, there were 1,707 Church’s Chicken restaurants globally

Today Church’s Chicken operates as Church’s Texas Chicken in some markets but it’s the same delicious food we’ve come to love. The company is currently owned by a private equity firm called Friedman Fleischer & Lowe.

What is Church’s Chicken’s Corporate Number?

Here’s where things get a bit complicated. Unlike many other fast food chains, Church’s Chicken doesn’t widely publicize their direct corporate phone number. The company typically keeps this number private for internal communications.

However, we’ve gathered the most reliable contact information from various sources:

General Customer Service Number: 1-866-345-6788

This is the primary number most customers should use for general inquiries, complaints, or feedback. While not a direct line to executives, this number will connect you with Church’s Chicken’s customer service team who can address most issues or escalate matters when necessary.

Alternative Corporate Number: (866) 372-5246

Some sources list this as another way to contact Church’s corporate offices.

Franchise Information: 1-877-398-6667

If you’re interested in opening your own Church’s Chicken franchise, this is the number to call.

Church’s Chicken Headquarters Address

If you prefer to send written correspondence or perhaps visit in person, here’s the headquarters address:

Church's Chicken Headquarters980 Hammond Drive, Suite 1100Atlanta, GA 30328

Some sources list the city as Sandy Springs, Georgia, which is a suburb of Atlanta where the corporate offices are located.

Alternative Ways to Contact Church’s Chicken Corporate

Can’t get through on the phone? Don’t worry! There are several other ways to reach Church’s Chicken:

Via the Website

Church’s Chicken’s official website has a “Contact Us” page with an online form. You can select the type of inquiry and enter your details, which will then be routed to the appropriate department.

Through Local Restaurants

Sometimes the most effective approach is to speak directly with your local restaurant manager. They can often resolve issues on the spot or escalate matters to corporate if needed.

Email

You can send feedback directly to Church’s Chicken at [email protected]

Social Media

Church’s Chicken maintains active profiles on platforms like Facebook, Twitter, and Instagram. Public tweets or messages can sometimes get faster responses, as companies are conscious of their public image.

Mail

Written correspondence can be sent to the headquarters address listed above. For customer feedback specifically, mark your letter “Attn: Customer Feedback” to ensure it reaches the right department.

Reaching Specific Departments at Church’s Chicken Corporate

Depending on your needs, you might want to contact specific departments within Church’s Chicken. Here’s a breakdown of the main departments and what they handle:

• Marketing Department: Advertising, promotions, brand partnerships
• Human Resources: Employment opportunities, workplace issues
• Legal Department: Legal complaints, intellectual property issues
• Operations & Supply Chain: Restaurant operations, inventory, supply issues
• Research & Development: Menu items, recipes, nutritional information
• IT Department: Website issues, mobile app problems
• Finance/Accounting: Billing, payments, gift cards
• Real Estate Department: New restaurant locations
• Executive Office: Major customer complaints or business proposals

Tips for Successfully Contacting Church’s Chicken Corporate

When reaching out to any corporate office, a little preparation goes a long way. Here are some tips to make your communication with Church’s Chicken more effective:

1. Have key details ready – Know your order numbers, restaurant location, and specific details about your issue.

2. Identify the right department – Figure out which department can best address your concern before calling.

3. Be persistent if needed – If your issue is urgent, don’t hesitate to follow up or ask to speak with a supervisor.

4. Keep it concise but complete – Provide enough information without rambling. Stick to the facts.

5. Save documentation – Keep receipts, screenshots, or other evidence handy in case you’re asked for them.

6. Understand the process – Ask about timelines and next steps for your particular issue.

7. Stay calm and polite – Customer service representatives are more likely to go the extra mile for courteous customers.

8. Provide constructive feedback – If you have suggestions for improvement, share them! Companies value customer input.

Recent Customer Service Call Trends

Looking at recent customer service call summaries, we see that common reasons people contact Church’s Chicken include:

• Complaints about service quality
• Issues with incorrect or incomplete orders
• Refund requests
• Employment-related inquiries (including W2 forms)
• Food quality concerns

This gives you an idea of what types of issues the customer service team regularly handles.

Why Might You Need to Contact Church’s Chicken Corporate?

There are lots of reasons you might need to ring up Church’s headquarters:

• Exceptional service: Wanna give a shoutout to an amazing employee? Corporate loves hearing these stories!
• Serious complaints: If your local restaurant couldn’t resolve an issue
• Business opportunities: Potential partnerships or supplier relationships
• Franchising information: Interest in opening your own Church’s location
• Media inquiries: Journalists seeking information or interviews
• Employment opportunities: High-level positions or corporate roles
• Legal matters: Issues requiring attention from the legal department

Final Thoughts

While Church’s Chicken doesn’t openly advertise their direct corporate number, they do provide several channels for customers to reach out with questions, concerns, or compliments. Whether you prefer phone, email, social media, or traditional mail, there’s a way for your voice to be heard.

Remember that for most everyday issues, the customer service number (1-866-345-6788) is your best bet. For more serious matters that require escalation, don’t hesitate to use multiple contact methods or ask specifically to speak with a supervisor or department head.

Have you had experience contacting Church’s Chicken corporate offices? We’d love to hear about your experience in the comments below!

FAQ About Contacting Church’s Chicken

Q: Does Church’s Chicken have a 24/7 customer service line?
A: The customer service hours aren’t specified on their website, but most corporate customer service lines operate during standard business hours.

Q: Is Church’s Texas Chicken the same company?
A: Yes! Church’s rebranded to Church’s Texas Chicken in some markets, but it’s the same company with the same delicious chicken you’ve always loved.

Q: Who is the current CEO of Church’s Chicken?
A: Roland Gonzalez is the current CEO of Church’s Chicken.

Q: How do I apply for a job at Church’s Chicken corporate office?
A: Job opportunities at Church’s headquarters can usually be found on their official website’s careers page or through major job search websites.

Q: Can I email Church’s Chicken directly?
A: Yes, you can email feedback to [email protected]

Remember, whether you’re reaching out with a complaint or a compliment, your feedback helps Church’s Chicken continue to improve after 70+ years of serving delicious fried chicken to millions of customers worldwide!

The CEO of Church’s Texas Chicken is Roland Gonzalez, who was promoted to the position in February 2025 after serving as Chief Operations Officer since 2023. Gonzalez succeeded Joe Guith and is tasked with leading the brand through its next phase of global growth and transformation.